❓ Frequently Asked Questions (FAQs)

1. What type of products do you offer?

  • We specialize in handcrafted home décor products, particularly leather handicraft lamps and other artisanal items made by skilled Indian craftsmen. Each piece is unique and reflects the rich cultural heritage of India.

 

2. Do you ship internationally?

  • Yes, we ship our products to most countries worldwide. International shipping costs are calculated at checkout based on weight and destination.

 

3. How long does delivery take?

  • Domestic (India): 5–7 business days.
  • International: 10–15 business days (may vary due to customs clearance in the destination country).

 

4. Will I have to pay customs duties/taxes for international orders?

  •  Yes, for international shipments, import duties, VAT, or customs charges (if applicable) are the responsibility of the customer. These charges vary by country and are not included in our product or shipping prices.

 

5. How can I track my order?

  • Once your order has been dispatched, you will receive an email/SMS/WhatsApp notification with the tracking ID. You can track your order directly on the courier partner’s website.

 

6. Do you offer bulk or wholesale orders?

  • Yes, we accept bulk and B2B export orders. For wholesale pricing and export inquiries, please contact us at "echocraftexports@gmail.com'

 

7. What payment methods do you accept?

  • India: UPI, Net Banking, Debit/Credit Cards, Wallets.
  • International: PayPal, International Debit/Credit Cards, Bank Transfers (for bulk orders).

 

8. What if my product arrives damaged?

  • In the rare case that your product is damaged during transit, please contact us within 24 hours of delivery with photos/videos as proof. We will either replace the product or issue a full refund.

 

9. Can I return or exchange a product?

  • Yes, returns are accepted within 7 days of delivery (conditions apply: product must be unused, undamaged, and in original packaging). Customized items cannot be returned.

 

10. Do you customize products?

  • Yes, for bulk orders we can provide customized designs, colors, or sizes as per client requirements. Please contact us to discuss your customization needs.

 

11. How can I contact you for queries?

  • You can reach us through our Contact Us page, or directly via email at "echocraftexportsgmail.com". We typically reply within 24 hours.